The Complete Customer Engagement Stack

WebEngage brings together the essential
building blocks of
retention and growth in one connected platform.

Customer Data Platform (CDP)

A single source of truth with unified
profiles and identity resolution.

Omnichannel Campaign Manager

Consistent messaging across Email, Push,
WhatsApp, SMS, On-site, and In-app.

Journey Designer

Automated cross-channel workflows built
to scale engagement.

Analytics & Insights

Funnels, cohorts, and attribution designed
for smarter decisions.

Personalization Engine

Contextual recommendations and tailored
experiences in real time.

AI & Intelligence

Predictive intelligence for segmentation,
optimization, and next-best actions.

The Elite Choose Autonomous Growth:
Brands Powered by WebEngage

Coversure
Reliance General Insurance
Renewbuy
Insurance Dekho
Akko
Magma HDI
Bajaj Capital
Coverfox
Mahindra Insurance Brokers
Care Health Insurance
Group 1000009108
  • Problem

    ACKO struggled with renewal drop-offs due to poor funnel visibility and fragmented engagement. Customers often missed policy expiry reminders because communication wasn’t timely, contextual, or consistent across channels.

  • Solution

    With WebEngage, ACKO unified its communication stack and built automated renewal journeys. Personalised reminders were triggered across WhatsApp, push notifications, email, RCS, and bot-led agent calls—optimised for the 60-day pre-expiry and 30-day post-expiry window—resulting in significantly higher reach and a strong uplift in renewals.

Goibibo
  • Problem

    Goibibo struggled with high search-abandonment and weak post-search engagement. Users frequently dropped off after searching for flights or hotels without completing bookings.

  • Solution

    Using WebEngage’s Journey Designer, Goibibo automated hyper-personalized campaigns targeting “search-abandoners.” Timely, dynamic email and WhatsApp video reminders re-engaged users and nudged them back to complete bookings—driving strong conversion uplift.

Shopperstop
  • Problem

    Shoppers Stop faced challenges with fragmented data, low personalization, and heavy manual efforts across campaigns. Without a unified customer view, scaling CRM and improving engagement efficiency were proving difficult.

  • Solution

    WebEngage enabled Shoppers Stop to consolidate multiple channels under one platform, automate journeys, and deliver personalized experiences at scale. This improved campaign performance, reduced manual effort, and doubled CRM-driven revenue.

themomco
  • Problem

    The Moms Co. struggled to identify and convert anonymous users, leading to poor funnel progression. A lack of customer data and behavior insights made personalization and retargeting difficult.

  • Solution

    WebEngage helped The Moms Co. collect user attributes through on-site surveys and automate personalized notifications and journeys. This enabled stronger segmentation, improved engagement, and higher conversions across key touchpoints.

lots
  • Problem

    LOTS Wholesale Solutions needed to increase repeat purchases and customer stickiness among price-sensitive buyers. Manual campaign execution and lack of scalable personalization limited growth potential.

  • Solution

    Using WebEngage’s automation and gamified engagement strategies, LOTS built data-driven journeys across channels. This approach improved loyalty, increased repeat transactions, and delivered exceptional ROI.

Competitor Comparison

Find out how our happy clients are raving about us.

Key Differentiator Others
CDPx Composable CDP, Custom Entities & Universal Data Stitching Rigid, Fixed Data Models
Engagement Full Stack (Online, Offline, All Channels) Partial
AI Personalization Multi-layered, Contextual, AI-Driven Limited, Out-of-Context
Predictive Analytics Propensity Models (Churn, CLV, RFM) Generic and rule based
Journey Orchestration No-Code DIY & Advanced Flow Control Basic and Ops Heavy (Manual connections)
Omnichannel Templates Build Advanced Nudges & Experiences on Web & App Limited Templates, Engineering dependency
Ease of Use Intuitive UI & Flexible Flow Control Complex & fragmented UI/ Module based
Time-to-Value (TTV) Weeks Months, years in a few instances
Strategy Retention-First (CLM & Churn Focused) Engagement-Only
Support Dedicated 24x7 & Professional Services (Optional) Minimal, Reactive

Intelligent Engagement Suite:
AI, Black & Growth Advisory

From strategy to execution, our growth advisors work alongside you—powered by AI
and Black—to help you engage customers smarter and grow faster.

WebEngage AI

WebEngage AI provides real‑time campaign insights, pattern recognition, an always‑on command center, AI‑driven creative and copy optimization, natural‑language audience building and journey copilots to maximize cross‑channel results.

we-ai-2
we-black-2

Scale Engagement with Enterprise-Grade AI/ML

Unlock advanced data science capabilities like: deep analytics, persona discovery, Sankey flow visualization, predictive audience modeling, hyper-personalization, and more at scale.

Customer Success,
Re-Defined

Go beyond onboarding with high-touch consulting. From strategy to execution, our dedicated Professional Services act as true partners, guiding your brand to sustained retention and revenue growth.

customer-success
 

CDPx — A Composable CDP, Built for Enterprise Agility

CDPx solves the rigidity of traditional CDPs by flexibly unifying data across systems, enriching identities and composing customer views tailored to your business, so it scales with your enterprise.

Talk to our Experts

Intelligent Growth Engine: WebEngage AI, Black & CSM

AI‑powered optimization, deep enterprise analytics and a dedicated success team combine to
unlock smarter customer journeys and accelerate your growth.

WebEngage AI

“Intelligence that works as your co-pilot — driving growth, not vanity metrics.”

WebEngage AI provides real‑time campaign insights, pattern recognition, an always‑on command center, AI‑driven creative and copy optimization, natural‑language audience building and journey copilots to maximize cross‑channel results.

black_im
Scale Engagement with Enterprise-Grade AI/ML

“Enterprise-grade AI/ML for
market leaders.”

Unlock advanced data science capabilities like: deep analytics, persona discovery, Sankey flow visualization, predictive audience modeling, hyper-personalization, and more at scale.

Intelligent Growth Engine: WebEngage AI, Black & CSM

AI‑powered optimization, deep enterprise analytics and a dedicated success team combine to unlock smarter customer journeys and accelerate your growth.

black_im
WebEngage AI

“Intelligence that works as your co-pilot — driving growth, not vanity metrics.”

WebEngage AI provides real‑time campaign insights, pattern recognition, an always‑on command center, AI‑driven creative and copy optimization, natural‑language audience building and journey copilots to maximize cross‑channel results.

Divider
Scale Engagement with Enterprise-Grade AI/ML

“Enterprise-grade AI/ML for
market leaders.”

Unlock advanced data science capabilities like: deep analytics, persona discovery, Sankey flow visualization, predictive audience modeling, hyper-personalization, and more at scale.

Seamless Data & Communication Connectivity

WebEngage connects effortlessly with existing systems. From ingestion to activation, integrations
ensure a smooth flow of data and reliable communication across every channel.

Data Ingestion

Capture, unify, and activate customer
data with ease.

data-ingestion
Talk to our Experts

CPaaS & Channel Integrations

Deliver campaigns at scale with trusted
service providers.

cPass-channels

Have questions,
We got answers.

Everything you need to know about our process,
and how we deliver results.

Our support team is here to help you with every answer you need.

Talk to our Experts
WebEngage is retention-first with a composable CDP, AI decisioning, and omnichannel reach, delivering faster ROI than engagement-only tools.
It unifies CDP, journeys, personalization, and analytics in one stack. AI optimizes channels, timing, and audiences for measurable outcomes.
Brands choose WebEngage for faster ROI, AI-led personalization, composability, and dedicated Professional Services that ensure adoption and long-term growth.
Yes. It scales with offline + online sync, identity stitching, composable entities, and enterprise-grade AI decisioning across industries.
Most brands see ROI in weeks. AI accelerates segmentation and optimization, while modular setup and onboarding ensure quick adoption.
WebEngage is offered as a subscription with all core capabilities. Pricing scales with data volume, channels, and enterprise requirements.
Yes. Dedicated Professional Services prevent under-utilization by guiding adoption, expanding use cases, and optimizing AI-led engagement for long-term success.

Don’t just engage customers. Retain them for life.

Join 850+ brands who trust WebEngage for growth.

Talk to our Experts
customer-support